Your customer support expert, Ms.Lindsey Shields helped me resolve the fire safe issue where I had lost my keys. She guided me to get the notary form signed and got it resolved the same day with the combination key code. I appreciate her professionalism, patience, and clear instructions while resolving this issue.
Received 1st safe damaged. Contacted Wood Sales Co. and they replaced it. 2nd safe came with more damage than the 1st. Contacted Wood Sales Co. again they sent another safe. The 3rd safe was had more damage than the first two. Contacted Wood Sales Co. again & they are supposed to send another safe, still waiting for that. Extremely disappointed.
Your representative, Lindsey Shields, In Golden MS was excellent and totally on top of my order from start to finish.
Shelves were perfect and exactly what I needed to maximize the use of my First Alert safe. The customer service folks were terrific in helping me out.
I had the best experience ever with the customer service rep today. She was so helpful and more than willing to help me in any way. It was quick and easy. Great Job!!! I lost my keys and the battery died (my fault). They sent out new keys right away as I had a notarized form etc...