I stored important financial records in this model. I was unaware of the issues concerning moisture retention. When we opened the safe to inventory wareanty documents we discoverd all the documenta were damaged. Fortunately the Warranty had passed on many of the documents. The unit was located in my home, temperature controlled year round and unlike my other 3 fire safes retained moisture. I recently moved to an extremely low humidity area, (still keeping the safe in the house), empty I let it set for two weeks and the moisture inside was unsatisfactory. This unit makes "wet wipes" out of your documents.
Two safes shipped? Wrong item.The Wood Sales Company does not want to listen or help rectify a problem that they themselves created,they just keep shipping safes that are wrong! Just a write off at the end of the year for them.This does nothing to assist the customer with a wrong product.Never telling the truth ,no one there to assist, owner in Vegas,....just ship more safes! Poor company with little to no regard of the consumer. Take your business elsewhere this company is one of the worst to deal with after your credit card is processed. Just unconscionable and frankly laugh as your talking to them at your expense.
I received the unit and realized it was the wrong size for my RV replacement unit. I looked up the proper size so I could reorder and looked up the return policy and it stated "no returns for any reason". This is no Amazon company!
Lindsay was great 👍