K19-0043-000-17

Customer Support

These days with automation and incredibly frustrating phone menus, was NOT first alert. I lost my combination years ago and have only been using the key. I dreaded calling because I knew I would get angry. Today's customer service with Lindsey was the friendliest exchange I have had in years!!! She was on point and quick!!!! Unsuspectingly, quick!! She really made me smile and took care of everything! Please tell her thank you!

Kathy

07/24/2025

First Alert Safes

Top Notch Customer Service

Lindsey was great. She informed me of the information I needed. Once I gathered that information and replied back I got an immediate reply.

Christina

07/16/2025

First Alert Safes

Lindsey Shields is # 1 Customer rep!

Your representative, Lindsey Shields, In Golden MS was excellent and totally on top of my order from start to finish.

JAMES

07/15/2025

Shelf For 2096 model

Amazing Support

I got locked out of our safe and needed a key quickly. Our support rep., Lindsey S., was amazing! She walked me through the whole process, was super friendly and even called to give me an ETA for delivery of the key. Then she followed up to make sure the key worked! I appreciate her kindness and excellent customer service! On a scale of 1-10 (10 being the best), she's a 12!

Robin D.

07/09/2025

First Alert Safes

Shelves were perfect and exactly what I needed to maximize the use of my First Alert safe

Shelves were perfect and exactly what I needed to maximize the use of my First Alert safe. The customer service folks were terrific in helping me out.

Greg

07/08/2025

Shelf For 2096 model

Easy Key Replacement

Linesey was a superstar in helping us process a key replacement. Fast, helpful, and ready to help!

HC

06/27/2025

First Alert Safes

GREAT CUSTOMER SERVICE

Maddie was so kind! i am helping my father get a replacement key for his safe and she guided me through!

casey b

06/26/2025

First Alert Safes

Great Customer Service!

I very seldom write reviews but feel I must commend you on Lyndsey's (sp) knowledge, professionalism and willingness to help me gain access to my safe! She was such a huge help and is a great asset to your company.
Thank you,
Leana Geraghty
Bend, Or.

Leana Geraghty

06/20/2025

First Alert Safes

Customer Service

Lindsey was extremely helpful. It is rare to find quality customer service these days. You should value her highly. Thanks again Lindsey!

Tvb

06/18/2025

First Alert Safes

Excellent Company, Excellent Service!

I recently needed assistance with my home safe and could not get the keypad to work when entering the pin code to unlock it. After several frustrating attempts failed, I contacted the Customer Service Department and spoke with Mr. Frederick Berry, a representative who answered the call. Frederick quickly identified the problem and calmly advised me how to address the problem and then proceeded to help me get it to work again while on the telephone. I then requested another replacement key in the event the keypad does not work again, and he guided me on the steps needed to purchase the needed key. It should be noted that Frederick quickly restored my confidence and satisfaction with the home safe and resulted in my complete 100% satisfaction with the service provided. In summary, Wood Sales Inc and Frederick Barry are shining examples of excellent customer service and I highly recommend them to a prospective client who is looking for dedicated, customer friendly service and support. My thanks to Frederick Barry for a job well done and also thanks to Wood Sales Inc. for his excellent service!

David Wilhelm

06/18/2025

First Alert Safes

Maddie was the best!!

Maddie, the customer service representative, was terrific. We have an old safe that we have the key but lost the combination to, and Maddie typed out all the instructions we needed to request a new combination, and then followed up on the phone to let us know the new combination is on the way.

Sharon C

06/18/2025

First Alert Safes

Great customer service!

Thanks to Frederick Berry for his quick help and turnaround on getting me a lost key replacement for my FirstAlert safe. He was very professional, kind and courteous. He deserves a raise and a promotion!

Ken A

06/17/2025

First Alert Safes

Lindsey sheild

I inherited a big gun safe and Lindsey Sheild was great she was so kind and told me what to do. It worked. Put on right battery and it worked. So thankful for her help

Jennifer Widener

06/17/2025

First Alert Safes

Lindsey Shields is awesome!

I sent my Costco order info & pics of my damaged safe. She requested I call her within 20 minutes (if possible) so she could submit a replacement safe order for me.
She was polite, explained the process & extremely helpful. I am sad my safe is damaged but she made process as pain free as possible.

D Richardson

06/13/2025

First Alert Safes

Lindsey is the Best

I’ve had this First Alert safe for over 10 years and today was the first time I had to call customer service for a replacement key. Lindsey was absolutely amazing and assisted three different calls of mine to ensure my order was properly processed and paid for. Based upon her customer service alone I will be a First Alerr customer for life.