The customer service was exceptionally excellent and helpful. They were knowledgeable, the safe, is nice, and secure.
My grandson did something to my lock and I couldn’t get in. I called and spoke with Lindsey and she made the entire process a breeze!! Got back in and all is good!!
Thank you again Lindsey!!
sent for new key. customer service was very thorough by sending a form we had to sign and notarize before they sent out new key.
Was a little hard to make work but i managed to get my safe open
My confidence in opening the safe in the future is about a 75% chance it did stick a little not sure how this is working normally because I never use the key in the past
The safe had obviously been damaged before it was boxed. There is a small dent in the top left corner and a scuff on the same side toward the back. The box it came in was undamaged. Where was QC? I asked to return this for a refund because I have purchased a different safe from Costco. (Also First Alert) One problem is that I don’t have the packaging. I didn’t read the warranty info carefully enough because it states that there are no refunds. What kind of a policy is that? Certainly not one put forward by a reputable manufacturer. Also, the online description of this safe says that it is waterproof even when bolted down - only one problem with that; this model can’t be bolted down. All I can add is buyer beware. Purchasing this safe has been very difficult for me, my grandsons who helped move it to the basement, and me. I hope the replacement is better.
